Orders & Shipments

Shipping will depend on the destination and the stock levels of each item.

Pre-Order Items: The estimated shipping date will be indicated on each item's product page, in the cart, and at checkout.

Backorders: Backordered items typically require approximately 120 days for processing and delivery. We appreciate your patience as we work diligently to fulfill these orders.

In-Stock Items: Orders containing in-stock items can be shipped once the orders are confirmed. We aim to expedite the shipping process for available inventory to ensure timely delivery.

For further inquiries regarding shipping, please feel free to contact our customer support team customerserviceb2b@lorenacanals.com

You can access this information in the "Tracking section". For further inquiries or assistance, don't hesitate to reach out to our Customer Service Department (customerserviceb2b@lorenacanals.com)

Absolutely! We'll send you the tracking number through a confirmation email. If you haven't received it, please don't hesitate to reach out to our Customer Service Department for further assistance (customerserviceb2b@lorenacanals.com)

We apologize for the inconvenience. Please reach out to our Customer Service Department (customerserviceb2b@lorenacanals.com) and make sure to include details about the missing items from your order. Our team will promptly assist you and provide information on what is being sent to you to complete your order.

To check on any pending backorders awaiting shipment, it's best to reach out our Customer Service Department for assistance, copying your Area Managers or Agents.

The contact email is: backofficeint@lorenacanals.com

To find out the delivery date for products that are currently out of stock, please contact our Customer Service Department, copying your Area Managers or Agents . The contact email is: backofficeint@lorenacanals.com

RETAILERS: Spain; Andorra; Portugal: Free shipping for orders over €200. For orders below this amount, you will find the shipping cost at checkout.

France; Luxembourg, Belgium, Netherlands; Italy: Free shipping for orders over €300. For orders below this amount, you will find the shipping cost at checkout.

Germany; Liechtenstein, Slovenia, Czech Republic, Denmark, Austria; Latvia, Ireland, Switzerland, Sweden, Finland, Romania, Croatia, Estonia, Lithuania, Iceland, Bulgaria: Free shipping for orders over €3000. For orders below this amount, you will find the shipping cost at checkout.

Rest of the world: Quotation

DROPSHIPPERS: The shipping cost is calculated at the end of checkout and depends on the weight of the order.

INTERIOR DESIGNER: Spain, France, Germany, Austria, Belgium, Italy, Netherland: Free shipping

Rest of the countries: Delivery times and shipping cost are calculated at checkout and vary depending on the destination and weight.

DISTRIBUTORS: Quotation

RETAILERS: For the first order, the minimum order quantity MOQ SPAIN is 300€ and 900€ for REST OF THE WORLD. No order below this amount will be accepted to open a Lorena Canals account.

For Accessories the following minimum quantities must be respected. Please keep in mind that our products are sold in units of one, so you are welcome to choose other styles/colors to fulfill the MOQ of each category.

• Category MOQ
• Baskets 2 units
• Blankets 2 units
• Cushions 2 units
• Garlands 4 units
• Door Hangers 2 units
• Wall Hangers 2 units
• Ride & Roll 2 units
• Mini Lorena 2 units

INTERIOR DESIGNER: We have a minimum order quantity (MOQ) of €300 per order to process it through our B2B portal

DISTRIBUTORS: They have MOQ by boxes, so each item will have a specific MOQ on its corresponding product page.