Returns

  • In the event of not wishing to keep a product, you have 30 calendar days to return it, counting from the day you receive it.

  • The customer must bear the costs for return deliveries.

  • To request the return service, you must contact our Customer Services team by email (customerservice@lorenacanals.com), or by phone (+34 936246219), from Monday to Friday from 9 a.m. to 4 p.m., GMT+1, indicating your order number, the item you want to return, and the reason you want return the product. This information helps us improve our service and products.

Terms

  • The product must be in the original packaging in which it arrived or in packaging of similar characteristics.
  • If there are various products to return, all the items should be grouped into a single package to facilitate the return.
  • Once the products have been received and examined in our warehouse, the amount paid will be refunded within 10 days. The refund will be made by the same method of payment used at the time of purchase (Credit Card, Paypal...). In accordance with our return policy, the customer will be responsible for the shipping costs which will be deducted from the amount paid (aprox. 19€ for a rug in the EU).
  • If you have paid for shipping cost with your order, they will not be refunded.
  • The product will be deemed to have been returned in perfect condition if, as well as being free of blemishes, it possesses the various labels showing the product details and quality/care information. In the event of not fulfilling one of these requirements it will not be possible to accept the return.