Our Policy Updates:
Due to COVID-19, we are being flexible with some of our policies:
- We will be extending our return policy to accept returns within 30 days of purchase. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
- Our customer service team is available to help answer your questions. Please visit our contact us page.
- For Returns and Exchanges please contact us at: [email protected] or +16096430188. A return number (RMA number) will be provided to you by our team. Please clearly write that number outside the box in order to have your return processed.
- We stand by our merchandise 100% and we will accept returns on any unused and unwashed item ( in its original packaging) within 14 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).
- For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx.
- Lorena Canals USA® is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
- Please allow 2-3 weeks for Lorena Canals to refund your credit card upon receipt.
- Gift orders are eligible for exchange only.
Returns for items purchased from a retailer other than lorenacanals.com/us:
If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than LORENACANALS.COM/US