Exchanges and returns


Our Policy Updates:


Due to COVID-19, we are being flexible with some of our policies:

  • We will be extending our return policy to accept returns within 30 days of purchase. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
  • Our customer service team is available to help answer your questions. Please visit our contact us page.

Returns:


  • We stand by our merchandise 100% and we will accept returns on any unused and unwashed item ( in its original packaging) within 14 days of purchase. Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).
  • Please allow 2-3 weeks for Lorena Canals to refund your credit card upon receipt.
  • Gift orders are eligible for exchange only. At this time, we cannot accept returns for items purchased from a retailer other than lorenacanals.com/us
  • For Returns and Exchanges please contact us at: [email protected] or 844-567-3622
  • For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx.
  • Lorena Canals USA® is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
  • Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for Lorena Canals USA to refund your credit card upon receipt.

Returns for items purchased from a retailer other than lorenacanals.com/us:


If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than LORENACANALS.COM/US

 

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