Our Policy Updates
We are committed to serving you on lorenacanals.com/us where we are open 24/7. Due to COVID-19, we are being flexible with some of our policies:
- We will be extending our return policy to accept returns within 30 days of purchase.
- Our customer service team is available to help answer your questions. Please visit our contact us page.
Our carriers are maintaining normal delivery operations except where limited by government restrictions. Your health and well-being are our highest priority during this challenging time.
Some deliveries are taking a little longer than normal.
- Enjoy Free Shipping on orders over $99 (excluding Hawaii and Alaska)
- All orders will ship from Yardville, NJ. For Free Shipping we use least expensive carrier to your destination.
- Usually but not limited to Fed Ex. We only offer free shipping to the contiguous U.S.
- Estimated delivery time: 3 days (East Coast) to 7 days (West Coast).
- Lorena Canals would like to inform that we will not deliver to a PO box address.
- Our web domain lorenacanals.com/us only ship orders inside USA and Canada. If you want to order outside USA or Canada, please, visit us in lorenacanals.com