To make a purchase on our website, please follow the steps below:

Visit our website https://lorenacanals.com and search for the product you wish to purchase. You can search for the product by category, name or using the search bar.

Click on the product you wish to purchase to view product details, including price, features and delivery options.

If you wish to purchase the product, click on the "Add to cart" button. Repeat this process to add all the products you wish to purchase to your cart.

Once you have added all the products to your cart, click the "Checkout" button to proceed to checkout.

Provide your billing and shipping information, including your name, address and payment method. Verify that all information is correct before submitting your order.

Once you have submitted your order, you will receive an email confirmation of purchase. When the order is ready to leave our warehouse, you will receive an email with tracking information.

Please note that if you have any difficulties with your purchase, you can contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17h00, GMT+1 . We are here to help you at any time.

We offer you different secure payment methods so that you can choose the one that best suits your needs:

-Payment with credit or debit card: LORENA CANALS S.L. accepts payment for purchases made through its website with the following credit or debit cards: Visa, Visa Electron, MasterCard, Amex, Maestro, Union Pay, Shop pay, Apple pay, Google pay.

-Pay with PayPal: Pay with your Paypal account.

Once you have made a purchase on our website, you will receive an email with the order confirmation. This purchase confirmation will include a summary of the items you have purchased, the total amount of your order, and the shipping and billing information that was provided at the time of purchase.

If you have not received the purchase confirmation email, be sure to check your junk or spam folder. If you still cannot find the confirmation, please contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17h, GMT+1, and we will be happy to help you check the status of your purchase.

You can also check the status of your purchase by logging into your account on our website and accessing your order history. Here, you will be able to view your purchase details, including order status and tracking.

To view the status of your order, log in to your account on our website and access your order history. Here, you will be able to view the details of your purchase, including order status and tracking.

Once your order has been shipped, you will receive an email with the tracking number with which you will be able to track your order on the portal of the corresponding transport agency and locate it in real time.

If you have any questions or concerns about the status of your order, please do not hesitate to contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17h, GMT+1, for assistance.

If you wish to obtain the invoice of your order, please contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from  8:30h to 17h, GMT+1, and provide us with your order number. 

In countries such as Brazil, Greece, Holland, Israel, Lebanon, Mexico, Peru, Poland, South Africa, Switzerland, Taiwan, Turkey, Russia, Uruguay and Czech Republic we do not sell through our website but you can purchase Lorena Canals products through our distributors. We recommend you to go to the section of our page ''Find your store'' to find the nearest stores.

If you have any questions you can contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from  8:30h to 17h, GMT+1.

In the Store locator you can find the online and physical stores where our products are sold. 

To apply a discount code to your purchase, follow the steps below:

1. Add the products you wish to purchase to the cart.
2. In the cart check the order details.
3. In the next step, in the checkout screen, you will find just below "Order summary" a space "Discount code or gift card", add the code.
4. Click "Apply" to activate the discount.
5. Verify that the discount has been applied correctly to your order.
6. Proceed to checkout and finalize your purchase.

Please note that some discount codes may have restrictions and limitations, such as a minimum purchase amount or expiration date.

If you have any difficulties or questions about how to apply a discount code, please contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17:00h, GMT+1. We are here to help you at any time.

Subscribing to our newsletter is totally free. You will be informed of our launches, news, discounts and the latest news. 

You can subscribe to our newsletter HERE.

To subscribe to our newsletter you can do it through the form at the bottom of our page or through a registration pop up that will appear during your navigation. Once registered, you will receive an email confirming your subscription and a 5% discount code. 

You can also find the form HERE.

To unsubscribe from the newsletter, you should look for a link that is usually found at the bottom of the email and should take you to a page where you can unsubscribe.

To buy a gift card, visit our website and select the option "Gift Card" that you will find HERE or in the footer.

You can choose between different amounts: 50€, 100€, 150€, 200€, 250€, 500€, 1000€.

Follow the steps to complete the purchase. Once the purchase has been successfully completed, you will receive an email with the gift card code.

Before purchasing please note that:

-The gift card will be sent by email to the address you entered at the time of purchase. You will not receive a physical card. 

-In order to use the amount of the gift card, you must apply the code that is incorporated in the gift card, in the space "Discount code or gift card" on the payment screen just below "Order summary".

-The Lorena Canals gift card is only valid on our official website.

- Gift cards are non-returnable.

- It is valid for 2 years.

If you have any difficulties or questions about how to use a gift card on our website, please do not hesitate to contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17h00, GMT+1 . We are here to help you at any time.

Currently the option to gift wrap the order or include a gift voucher is not available. 

We offer the possibility to buy a gift card of various amounts, you can buy it through our website, you will receive it instantly via email and you can forward it to the lucky person. 

To apply a discount code to your purchase, follow the steps below:

1. Add the products you wish to purchase to the cart.
2. In the cart check the order details.
3. In the next step, in the checkout screen, you will find just below "Order summary" a space "Discount code or gift card", add the code.
4. Click "Apply" to activate the discount.
5. Verify that the discount has been applied correctly to your order.
6. Proceed to checkout and finalize your purchase.

Please note that some discount codes may have restrictions and limitations, such as a minimum purchase amount or expiration date.

If you have any difficulties or questions about how to apply a discount code, please contact our customer service team by email (customerservice@lorenacanals.com) or by phone (+34 936246219), Monday to Friday from 8:30h to 17:00h, GMT+1. We are here to help you at any time.