Exchanges and returns

The Lorena Canals Online Store works with the exchange and return policy listed below. This policy can only be applied to a product purchased at the Lorena Canals online store.


If you would like to exchange one product for another, you will first need to return the original product and then place an order for the product you wish to purchase.


Download Returns Form


In the event of not wishing to keep a product, you have 30 calendar days to return it.

- Complete the return form

  • Order number and the reason why you wish to return the product. This information will help us to improve our products and services.
  • The quantity and reference details of the products to be returned.

- Visit the website: and request the refund. Enter the shipping/order number and date.


- To enable the courier to collect your return, the product must be in the original packaging in which it arrived or in packaging of similar characteristics. If there are various products to return, all the items should be grouped into a single package to facilitate the return.


- We inform you that the return costs are your responsibility.


- Once your return has been received and verified by our Customer Service team, we will refund the amount paid for the article(s) to the bank account used for the order in 3 to 5 business days. Please be aware, return costs are at the customer’s expense.

- The product will be deemed to have been returned in perfect condition if, as well as being free of blemishes, it possesses the various labels showing the product details and quality/care information. In the event of not fulfilling one of these requirements it will not be possible to accept the return.


- The return address is: Lorena Canals, S.L. C/ Ponce de Leon, 4, 08960 - SANT JUST DESVERN, Spain.


- If you have any question please contact our Customer Service department ([email protected], telephone (+34) 93 624 62 19, open Monday-Friday 9:00-17:00, GMT+1



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