Privacy Policy
1. Identification Data
The owner of www.lorenacanals.com is Lorena Canals SL, with registered office at Ponce de León 4, 08960 Sant Just Desvern (Barcelona), with VAT number B-65606402. Email: customerservice@lorenacanals.com
2. Intellectual Property of the Website
All intellectual property rights over the content of this website, its graphic design, and its source code are the exclusive property of Lorena Canals SL, and we hold exclusive rights to use them. Therefore, reproduction, distribution, public disclosure, or transformation, in whole or in part, is strictly prohibited without the express permission of Lorena Canals SL. Likewise, all trade names, trademarks, and logos contained on this website are protected by law.
3. Website Content and Links
Lorena Canals SL is not responsible for any misuse of the content of our website, which is the sole responsibility of the person accessing or using it. We also accept no liability for the information contained in third-party websites accessible via links or search engines from www.lorenacanals.com.
4. Exchange and Dissemination of Information
Lorena Canals SL accepts no responsibility for the exchange of information between users through its website. Specifically, we are not liable for any use by minors if the content accessed is deemed inappropriate for them.
5. Updating and Modification of the Website
Lorena Canals SL reserves the right to update, modify, or delete the information contained on its website, as well as its configuration and presentation, at any time and without prior notice, without assuming any responsibility.
6. Technical Aspects
Lorena Canals SL accepts no responsibility for technical problems or computer failures not attributable to our company that may occur during internet connection, nor for damages caused by third parties through unlawful actions beyond the control of Lorena Canals SL. We also disclaim responsibility for damages or losses suffered by the user as a result of errors, defects, or omissions in information provided from external sources.
7. Processing of User Data
In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we inform users:
- Controller: Lorena Canals SL, VAT B65606402, Ponce de León 4, 08960 Sant Just Desvern (Barcelona). Email: customerservice@lorenacanals.com
- Purpose: manage orders and contracted services; respond to queries; manage user registration; send commercial communications (with express consent).
- Legal Basis: performance of a sales or service contract; compliance with legal obligations; user’s express consent for additional purposes.
- Data Sharing: with service providers (financial entities, logistics, tech providers) as necessary. With express consent, data may also be shared with Oli & Carol SL(a company linked to Lorena Canals SL) for promotional purposes. No international data transfers will occur without express consent.
- Retention: data will be kept for the duration of the contractual relationship and as legally required.
- Rights: access, rectification, erasure, objection, restriction, portability. Requests via customerservice@lorenacanals.com. Users may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Loyalty Programme
Participation in The LC Family loyalty programme involves processing of name, email, date of birth (day and month), brand interests, and purchase history. These are used to manage programme participation, assign points, and send personalised communications (subject to consent). Participation is subject to specific Terms and Conditions.
9. Incentives and Promotions Linked to Subscriptions
Upon subscribing to our loyalty programme and newsletter, users receive a welcome discount code. Its validity requires subscription and use of personal data for promotional management. One use per person, valid for orders over €199, both online and in-store. Not combinable with other promotions.
10. Secure Access Access
to pages where Lorena Canals SL customers can view personal data, request information, or make purchases is via a secure connection.
11. Applicable Law and Jurisdiction
All relationships with customers arising from website services are subject to Spanish law and jurisdiction. Use of the website implies acceptance of this.
12. Our Commitment to Accessibility
Lorena Canals SL is committed to making its website accessible and user-friendly. If you encounter accessibility issues, please email customerservice@lorenacanals.com with subject “Accessibility for people with disabilities.” We value feedback and encourage third-party providers to ensure accessible content.
