Hello Nir,
We are sorry to hear that you are not happy wit your rug.
It is completely normal for our washable rugs to shed some lint during the first few months. This is because they are handcrafted and the finishing is done by hand-cutting, which may leave residual cotton fibers on the rug. Therefore, this behavior does not indicate that the rug is defective.
To reduce the presence of lint, we recommend the following:
-Vacuum the rug frequently and brush it in the direction of the pile using a stiff-bristle brush or broom.
-Before washing it in the washing machine, vacuum and/or brush it as indicated above.
-After brushing, wash the rug and tumble dry it on a low setting to help it regain its soft texture and remove excess lint.
Additionally, we do not recommend using robotic vacuum cleaners on our rugs, as their brushes may catch on the threads and damage the fabric.
We hope these recommendations are helpful. However, if you prefer to proceed with a return due to the lint, we completely understand. Please let us know, and we will be happy to assist you with the process.
We look forward to your reply.
Kind regards,
Lorena Canals Team
